At Peptiora EU, we are committed to providing customers with clearly labeled, carefully packaged research products and reliable service. Please read this Return & Refund Policy before placing an order.
1. Research-Use Products
Our products are sold and labeled for research purposes only. They are not intended for human or veterinary consumption, diagnosis, treatment, or prevention of any disease.
Because product integrity is important, returns are subject to the conditions outlined below.
2. Eligible Returns
You may contact us regarding a return if:
- You received the wrong product.
- Your order arrived damaged.
- The package was visibly damaged during delivery.
- The product is missing from your order.
- There is another verified fulfillment issue with your order.
Please contact our customer service team as soon as possible after delivery.
3. Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, provide:
- Your order number
- A description of the problem
- Clear photographs of the shipping package
- Photographs of the product and label
- Any relevant delivery documentation
We will review the information and, where appropriate, arrange a replacement or refund.
4. Products That Cannot Be Returned
For quality, safety, and product-integrity reasons, we generally do not accept returns of products that have been:
- Opened
- Used or altered
- Removed from their original packaging
- Contaminated or improperly handled
- Damaged after delivery due to customer handling
Products should remain sealed and in their original condition when a return is authorized.
5. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
6. Refunds
When a refund is approved, Peptiora EU will process the refund using the original payment method where possible.
Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Shipping charges may not be refundable unless the refund results from an error on our part.
7. Exchanges
Where appropriate, an incorrect or verified damaged product may be replaced with the correct product.
Replacement availability depends on current stock.
8. Shipping Problems
Customers should verify their delivery information carefully before completing an order. Peptiora EU is not responsible for delays caused by incorrect addresses supplied by the customer, carrier delays, customs procedures, or circumstances outside our reasonable control.
If tracking indicates delivery but you cannot locate the package, please contact the shipping carrier first and then contact our support team.
9. Regulatory & Compliance Considerations
Customers are responsible for ensuring that ordering, receiving, possessing, and using research products complies with the laws and regulations applicable in their country or region.
Peptiora EU does not represent research products as approved medicines or therapeutic products.
10. Contact Us
For questions about returns, refunds, damaged orders, or cancellations, please contact our customer service team through the contact details provided on the Peptiora EU website.
Please include your order number in your message so that we can process your request efficiently.
Important Note
This policy is a general website template and should be reviewed against the consumer-protection, product, and distance-selling laws applicable to your actual business location and the countries you serve. In particular, mandatory statutory consumer rights cannot simply be removed by a website return policy.